·         The delivery period is 1-2 weeks. We are entitled for partial deliveries.

·         Delivery will be made by post or parcel service, depending on weight. Express surcharges and costs for "registered" must always be paid by the recipient.

·         The shipping costs of orders with a net value of goods less than Euro 220 must be paid by the customer, for orders with a net value of goods more than Euro 220 delivery is free.

·         Term of payment is 14 days without deduction.

·         Initial orders and further orders with a net value of goods more than Euro 500 must be prepaid. In this case you will receive an email after your purchase order with the account information and further details for the bank transfer.

·         A VAT-free delivery to costumers within the European Union can only be made, if the purchase order contains the UID number with the exact company name in accordance with the official notice ot the local tax office.

·         Transport damage will only be accepted with immediate damage report. Returns will only be accepted by prior arrangement. Naturally, we compensate for self-inflicted damage.

·         Products that have already been opened are excluded from refund and exchange.

·         Individually created products which were made for consumption and direct application (treatment bottles, sprays, etc.) are excluded from refund.

·         The delivered goods remain property of Solid Sol Handelsgesellschaft mbH until full payment.

·         Invoice is also the delivery note.

·         Please ask for our special arrangements and prices for wholesalers and pharmacies.

·         Jurisdiction is Graz.